Customer Testimonials

Keith was such a wonderful salesman! He made me feel relaxed and was able to give me all the information needed to purchase a car. I am very happy with my new car and the service Kieth provided. Thank You Kieth!

Keith and the whole Nissan team are wonderful!

Luke was grt i gave a time frame n completely helpless with in time frame very happy

Very Disappointing Experience – Rude and Unprofessional Treatment: Our visit started off great thanks to Luke, who was incredibly friendly, patient, and professional. We test-drove several cars, and he was helpful without being pushy. He genuinely made the experience enjoyable. Unfortunately, everything changed when another employee joined us to discuss pricing. I simply asked whether they could offer a better price than what was advertised online. Instead of having a respectful conversation, he rudely told me that since I wasn’t ready to buy immediately, I should go visit other dealerships and come back when I was ready. I explained that ... Read More

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Google - Nov 9, 2026

Very Disappointing Experience – Rude and Unprofessional Treatment: Our visit started off great thanks to Luke, who was incredibly friendly, patient, and professional. We test-drove several cars, and he was helpful without being pushy. He genuinely made the experience enjoyable. Unfortunately, everything changed when another employee joined us to discuss pricing. I simply asked whether they could offer a better price than what was advertised online. Instead of having a respectful conversation, he rudely told me that since I wasn’t ready to buy immediately, I should go visit other dealerships and come back when I was ready. I explained that I needed an offer to compare prices before making such a significant purchase. His response? He printed out the exact same price already listed on their website and presented it as an “offer.” What made the experience particularly unpleasant was his condescending and aggressive attitude. He repeatedly called me “pal” and “buddy” in a disrespectful tone and seemed visibly irritated simply because I wanted to negotiate. I understand that dealerships aren’t obligated to negotiate, but basic respect and professionalism should never be optional. It’s unfortunate that one employee completely ruined the positive experience Luke had created. Luke deserves five stars, but the way we were treated during the pricing discussion makes me unwilling to recommend this dealership. Update after owner’s response: I appreciate the dealership’s response, but I think it misses the point of my review. My complaint was never about whether your prices are competitive. It was about how we were treated when we simply tried to negotiate. Suggesting that I need to shop around to understand your value only reinforces my concern. Competitive pricing and respectful customer service should go hand in hand.

Great remote communication and an easy process via phone and email. The sales team made the credit application and down payment setup seamless. A special shoutout to James ("Jamie"), the finance manager, who was exceptional. He worked with me on the final price and rushed the paperwork so I could return my rental car on time without extra fees. He truly earned the 5 stars! My only issue was with the banks doing hard credit pulls instead of soft ones, but that isn't the dealership's fault.

I went in to test drive a used car. I was treated with respect. Answered all my questions. let me go on a test drive. I was given a decent amount for my trade. this vehicle was $10,000 less than others I had seen. They walked me through the sale easily. I even got a call a couple days later to see if everything was going well.

Hawk and Keith were really great to work with, both made the process smooth and easy.

Spent several hours there this afternoon trying to find the right fit the right vehicle. Our salesman was very happy to help us. Unfortunately, When we got to the Numbers game, The Man in the corner office was not so pleasant was rude competitive and abrasive very poor representation of this company. Do not try and leave without buying a vehicle from these folks. They will get very angry at you and make you feel like you have done an injustice to them by having them show your vehicles excuse me, but I think that’s what they do for ... Read More

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Google - Nov 7, 2026

Spent several hours there this afternoon trying to find the right fit the right vehicle. Our salesman was very happy to help us. Unfortunately, When we got to the Numbers game, The Man in the corner office was not so pleasant was rude competitive and abrasive very poor representation of this company. Do not try and leave without buying a vehicle from these folks. They will get very angry at you and make you feel like you have done an injustice to them by having them show your vehicles excuse me, but I think that’s what they do for a living. What a joke to drive a vehicle and have a check engine light come on during the drive and being met with such hostility over needing it fixed before wanting to purchase the vehicle. Beware most of the vehicles at this location are just about at 100,000 miles. The detailing is not done very adequately and some of the vehicles have deep gouges in their paint. Not a good quality dealership to do business with.

Waste of time if you are looking for a used vehicle. Salesperson was polite, sales manager, not so much. Found several issues with the vehicle we were looking to purchase. Lack of maintenance from the previous owner drew concerns of the vehicles reliability. When inspecting we found the air filter caked with debris and oil and a mouse nest in the airbox. Front of engine had oil down the front of it. I asked the sales manager Eric about this and he said the vehicles go through a state inspection before hitting the lot and not everything gets inspected. He ... Read More

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Google - Nov 6, 2026

Waste of time if you are looking for a used vehicle. Salesperson was polite, sales manager, not so much. Found several issues with the vehicle we were looking to purchase. Lack of maintenance from the previous owner drew concerns of the vehicles reliability. When inspecting we found the air filter caked with debris and oil and a mouse nest in the airbox. Front of engine had oil down the front of it. I asked the sales manager Eric about this and he said the vehicles go through a state inspection before hitting the lot and not everything gets inspected. He repeatedly stated that I cant expect the vehicles to be up to "My" standard. Which i replied the Air filter is basic maintenance and should have been addressed in a pre-sale inspection. The engine also did not sound quite right and only 1 oil change in 75,000 miles was noted on car fax. I asked if a warranty could be included and was informed they are available for purchase. Not what I expected on a 2023 Vehicle with 78,000 miles. Left dissatisfied.

Needed a vehicle immediately. Had an idea of how much we wanted to spend and what features we were interested in. We were lucky to have been helped by amazing woman named Tamarra. She took the time to not only make sure we were happy with the vehicle we were getting, but she also took the time to explain how the financing worked. Then she introduced us to Jamie, who works in financing who made sure we got everything we needed at the right price. They didn’t try to oversell us on packages that we wouldn’t benefit from ... Read More

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Google - Nov 5, 2026

Needed a vehicle immediately. Had an idea of how much we wanted to spend and what features we were interested in. We were lucky to have been helped by amazing woman named Tamarra. She took the time to not only make sure we were happy with the vehicle we were getting, but she also took the time to explain how the financing worked. Then she introduced us to Jamie, who works in financing who made sure we got everything we needed at the right price. They didn’t try to oversell us on packages that we wouldn’t benefit from Like most dealerships do. We strongly recommend if you need a vehicle you check out the Somersworth Nissan. Living in Seabrook, it was a little out of the way for us, but definitely worth a while!

The moment I stepped in, the staff were fantastic. Everyone was happy to be there and loved working there. The staff were knowledgeable, helpful and listened to my needs. I felt I was doing business with the right people. I’m a satisfied customer that will be back.

Jamie & Tamara were excellent! Efficient, friendly, and professional!

Went in to look at a wrx I was talking to Kyle he helped me with all my questions and concerns and helped me through the process of buying the car I highly recommend Kyle he’s knowledgeable and professional. Would definitely do business again .

The finest Nissans in all the land

Kyle is the best got a awesome deal!!

Kyle was very good! Best prices I have seen!

Hawke at Somersworth Nissan was really easy to work with, no pressure and helped me get into my new truck! Great experience.

I purchased a 2021 Nissan Rogue from Somersworth Nissan in March 2026, and shortly after purchasing it, I began experiencing serious mechanical issues, including overheating and coolant problems. I was later told the car might need a new head gasket. Despite these issues occurring so soon after purchasing the car, the dealership expected me to contribute thousands of dollars toward repairs. I am extremely disappointed with my experience here and wouldn’t recommend this dealership to anyone.

Excellent service overall. Those two great guys who greet you when you drive into the garage bay. They are incredibly professional, kind, smart, caring. Especially appreciate the fact that you give an update on upcoming necessary services. Other dealerships do the opposite. They demand expensive work on the spot and will not allow you to drive your car home ‘because it is too dangerous’ (Dover Honda). Your staff gives a true assessment. I sincerely appreciate this!

Great experience!

Luke and his team were absolutely amazing! They went above and beyond and worked very hard to help me get in to a more safe and reliable vehicle. They were very kind and compassionate and treat you like you are family. Luke took my test ride with me, and helped explain all the features of the car, and also called to check in the day after I brought it home. I am very grateful! Thank you all for making this possible!

Matt was super easy to work with and come to a deal with.

We are very pleased with the help and knowledge that Hawke had for us. It was such a pleasure to work with him and knowing he had our back. We are already looking forward to working with him and Nissan again.

Hawke was so helpful in purchasing a Rogue that we are very happy with. This is our second time purchasing a car at this dealership, and we’ve had excellent experiences here. While there’s always some negotiation involved in a deal like this, this dealership is very fair. Hawke was knowledgeable, respectful, and very informative in helping us find the right vehicle. Thank you!

Matt and Hawk salesman were easy and great to work with. They were both friendly and very knowledgeable. Overall it was an easy process and would buy another car at Somersworth Nissan in the future.

A great experience with wonderful service and helpful employees

Kyle was so helpful and knowledgeable about walking me though the process and what to expect. Straight foward guy, I would go back here everytime

Kyle was extremely helpful and I had a frustrating time of it but he made it seemless. Definitely will recommend people come see HIM.

Great experience with kyle . Very easy to work with . Very responsive and great follow up after purchase ! 👍

Everyone was very straightforward and a pleasure to do business with. Highly recommend working with this group

Fairly easy process for car buying. Thanks for you're help Kyle

Highly recommend coming here whether you're looking for a new or used vehicle. My partner and I had the pleasure of working with Luke for our used car purchase. We will be coming back in the future! Thank you to the whole team for being so nice and helpful throughout our entire experience here.

Luke the salesman and Rick the manager were fantastic to work with! They made this entire process very simple and easy for me ! I would absolutely recommend them to anyone looking for a car and I would go back in the future!

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Great experience! Mat was great to work with. He was friendly, knowledgeable, and worked with our budget to get us our vehicle! Thanks Mat!!

Kyle was great to work with, I came in with specific things I wanted and knew which cars i wanted to test drive . He didn't try to push anything on to me extra, asked me to what I wanted to look at , and i walked him up and down the lot and drove 4 cars . After going to numerous dealership this was the best experience . Highly recommend

My wife and I recently bought a used Volkswagen from Somersworth Nissan, and had a great eperience. Kyle, our product specialist, was patient, friendly, and personable. He showed us the car we were interested in and let us take it for a test drive without any pressure. He also took the time to make sure every remaining concern was addressed before we committed to buying, and the car turned out to be in fantastic condition. Jamie and Molly in finance were friendly and clear about the warranty options and payment plans, so we knew exactly what we were agreeing to. ... Read More

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Google - Oct 19, 2026

My wife and I recently bought a used Volkswagen from Somersworth Nissan, and had a great eperience. Kyle, our product specialist, was patient, friendly, and personable. He showed us the car we were interested in and let us take it for a test drive without any pressure. He also took the time to make sure every remaining concern was addressed before we committed to buying, and the car turned out to be in fantastic condition. Jamie and Molly in finance were friendly and clear about the warranty options and payment plans, so we knew exactly what we were agreeing to. Overall, the standard of this dealership was one of the highest of any we visited while car shopping. Everyone we dealt with was diligent, professional, and made the whole process a pleasure. We’re very happy with the quality of our car and would gladly recommend Somersworth Nissan to anyone. Thank you, Kyle, Jamie, Molly, Trevor, and the whole team!

Matt was incredibly helpful and understanding

Mat was super helpful and understanding!

Luke was great, very helpful

Kyle and the staff here at Nissan were very helpful, and they made it pretty easy to get a new lease, and I want to thank them very much

From my very first interaction with Eric I felt important. He set me up with Kyle who explained step by step the trade and buying process and made sure I got exactly what I wanted. Mollie took care of the financial process and made sure I understood every detail. This is such a good team! THANK YOU ALL!

Matt and the whole crew there are amazing, helped me get a great car at a great price. I’m in collage and work and don’t have a lot of time or money and they accommodated me greatly. Check ins and they want to keep the vehicles they sell running at top quality.

John and Brendan were Great! Super friendly and super easy to work with,would definitely recommend buying a car there to anyone else

Hawke was a pleasure to work with and made purchasing my new vehicle so easy! He was so friendly and professional, I would highly recommend him as well as the rest of the staff!

If you need to talk to anyone here talk to Luke, good dude, super straight forward, very nice and gets everything done real quickly.

I had a fantastic experience buying my Ram 2500 here, and I cannot thank Luke enough for making the process so smooth and stress-free. From the very beginning, Luke and the sales team were transparent, and honest. If you are looking for a great deal and top-notch customer service, go see Luke—you won't be disappointed!

I don't post many reviews but this one is well-deserved... A rrefreshingly pleasant vehicle purchasing experience. Price transparency, honesty & no games! FWIW: Their Nissan website template configuration lets you search & see details some others obscure. ~ After several emails and phone calls, there were no discrepancies or surprises upon arrival. (Very helpful staff too.) If they have the vehicle you want & you have the same experience.... You'll probably become a customer!

Matthew was great to deal with. He was helpful and let us take out time making a decision without pushing. Would highly recommend.

Hawke and the team were very helpful and got me in the car I wanted for the price that worked

I had a great and easy experience with the help of hawk! He was very friendly and answered all of the questions I had! I would definitely recommend asking for him he really made this experience worth it.

Huge shoutout to Luke at Somersworth Nissan for helping us get an amazing deal on our new vehicle! The manager also stepped up and went above and beyond to make sure everything went through perfectly. Excellent customer service all around. If you're looking for a new car, definitely go see Luke!

We had great customer service and left with an unbeatable deal!

I walked into the dealership today, not knowing what to expect but knowing I wanted to look at one of their Volkswagen Atlas vehicles. I don’t have the greatest credit but I was just seeing what I could get into and how my financing would work. Matt Mulcahy went above and beyond for me, I am into the most beautiful Volkswagen and I could NOT be happier with Matt’s customer service. I also have to give a big shout out to the finance manager John Capen! He has been so incredibly helpful and has just the best personality. ... Read More

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Google - Oct 5, 2026

I walked into the dealership today, not knowing what to expect but knowing I wanted to look at one of their Volkswagen Atlas vehicles. I don’t have the greatest credit but I was just seeing what I could get into and how my financing would work. Matt Mulcahy went above and beyond for me, I am into the most beautiful Volkswagen and I could NOT be happier with Matt’s customer service. I also have to give a big shout out to the finance manager John Capen! He has been so incredibly helpful and has just the best personality. He explained and went over everything with me so incredibly well. These 2 have been absolutely amazing, I could not be happier!

First, I would like to applaud the respect and care that Mathew showed us. He was extremely helpful, knowledgeable, and willing to work with us. However, I would not return to Somersworth Nissan. A ‘20 Crosstrek for ~$17k was my first choice that I knew I would love. On the lot, I made it very clear that I was not going to buy a car today, that I only wanted to test drive, & that I was still looking for a loan pre-approval at a bank; I told Matt that the bank I work for offered an 7-8% auto interest rate ... Read More

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Google - Aug 30, 2026

First, I would like to applaud the respect and care that Mathew showed us. He was extremely helpful, knowledgeable, and willing to work with us. However, I would not return to Somersworth Nissan. A ‘20 Crosstrek for ~$17k was my first choice that I knew I would love. On the lot, I made it very clear that I was not going to buy a car today, that I only wanted to test drive, & that I was still looking for a loan pre-approval at a bank; I told Matt that the bank I work for offered an 7-8% auto interest rate for employees, which I thought was too high. Matt said he understood but that he’d set up a test drive for us. There were a few minor things—mostly my inexperience with a Subaru, but also some minor scrapes and dents—that raised concern, but nothing to warrant hating the car. After the test drive, Matt pulled us to his desk and wanted our thoughts. I brought up the points above; I generally liked the car, but wanted to make sure it’s what I want. Matt suggested that I fill out an auto credit report anyway since the bank I want a loan through partners with them. I obliged but asked if I should do this, or go directly to the bank first. He suggested I go to the bank first, but that he’d check with his manager. He came back, and said that they can submit the credit report to the bank and see what they say later; that sounds great, so I’ll have some time to think on the car. He leaves, comes back, and now has a loan from Service Federal Credit Union at 13.5% interest… I’m sorry but what? I told you I can get an interest rate around 8% from my employer, why would I do that? Also, the paper showed a total financed cost of $12k after a $10k down payment… I said the rate is too high, that I could get a better rate, and also reminded Mathew that I was not prepared to buy a car today. He asked why, and I reminded him again that I wanted to be sure I made the right decision. He left, came back, and now had a new pre-approval from Service at a 6.5% interest rate—much better, but why was that not shown the first time? Still, it was not as great as other institutions in the area. When he presented it to me, I said that it was a much better deal, but that I was still not going to be making a purchase today, and I asked if he would email me when he heard back from other institutions. He stammered and indicated that he could, but that he would be right back. When Matt returned, he was accompanied by his manager, Trevor. Trevor continued to press me on the car and I said the same thing that I told Mathew; that I needed to be certain of my purchase. Trevor said that there’s no point in waiting and that I should just buy it today if I’m planning to buy it anyway. I again said that I wanted to make sure that I spend my money wisely. *He asked fairly assertively if I would be okay if he sold the car to another gentleman in Vermont.* I said “Yes, of course?” He said, “Fine. Let’s look at other cars then. I have Sentras, I have Rogues, I have Altimas—those are all wheel drive.” Great Trevor, cool. I’m not here to buy anything. I wanted to test drive one particular car. Trevor repeatedly insists that I will not find a rate better than 6.5% or a Subaru at a lower cost than this one. I said okay, but that I need to be sure of that. He asked that if I need a car soon, why wait, and not just buy it now? Sir, I’ve said it a million times. No. *Trevor relented and said the car would be here for us.* Matt was a gem. If I could have the pleasure only doing business with him, I would. However, Trevor’s insistence severely soured the mood, and it was clear that he was pushing Matt to behave the same way. I could tell Matt was looking out for our best interest and I thanked him repeatedly for that. I likely won’t come back to buy this car. I still hope I can hear back regarding the other institutions, but my interest in this dealership is severely diminished. Trevor: I think a quick read of “Never Split the Difference” would do your sales tactics wonders, and help you drop the manipulative and assertive tone that you present this information in.

Very happy with somersworth nissan hawk the sales guy was very excellent to work with 5he whole team was great fom the time i looked a car to the whole process i highly recommend everyone to buy your next vehicle here and sk for hawk if you do thanks again guys my wife is so happy

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Had gotten a jeep renegade and after a week it needed a new radiator my warranty didn’t cover it but Trevor said that they would cover it at no cost going above and beyond in there service I would %100 go here if ur looking for a car or need service amazing people !

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It would take too long to post everything that took place after buying a used vehicle from these people. Lie after lie, problems from day one of owning the vehicle, mechanics lied about what was wrong, had no idea what they were even looking at and mis diagnosed the problem totally! Luckily to my advantage Mitsubishi diagnosed it correctly, Nissan didn’t replace something they said they did and paid to have it done with Mitsubishi. Bottom line, sales manager, Trevor, general manager, Rick and mechanics all useless! Would not recommend going there at all for a used vehicle, once ... Read More

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Google - Jul 28, 2026

It would take too long to post everything that took place after buying a used vehicle from these people. Lie after lie, problems from day one of owning the vehicle, mechanics lied about what was wrong, had no idea what they were even looking at and mis diagnosed the problem totally! Luckily to my advantage Mitsubishi diagnosed it correctly, Nissan didn’t replace something they said they did and paid to have it done with Mitsubishi. Bottom line, sales manager, Trevor, general manager, Rick and mechanics all useless! Would not recommend going there at all for a used vehicle, once you purchase you are own your own no matter what occurs immediately. Terrible terrible people!

Sales Manager Trevor refused to provide out the door cash price for 30 min and hounded us to negotiate a financed monthly payment before rate, term, or price of the vehicle was established. Predatory and unethical.

Matt, Molly, Jennifer and Rick were super helpful with getting me all set into my brand new Nissan Rogue! All of them were so nice and made sure I was very happy with my purchase. Thank you all!

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Went there and asked them to sell me a Shipping mode fuse, aka an extended storage switch. The employee came back and informed me that he could not sell me a shipping mode Fuse because you have to buy the whole panel and replace the whole panel. What a liar. I did not walk in blind I had a lot of research and I know for fact you can just buy the fuse itself. I want to believe that Somersworth Nissan is not as bad as everyone says it is but they proved me wrong.

Kyle, Aiden, and Jaime we're very courteous and answered all my questions. I was never over pushed into a sale as some people may claim here. We went to 6 dealerships and this was the ONLY one who treated us well the whole process. If your main complaint is with a used vehicle purchase having issues.... this is why every dealership offers the additional insurance. They can not tell the future, and they dont want to sell you a bad service. If your buying used ANYWHERE and not getting extra insurance thats on you. That being out of the way ... Read More

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DealerRater - Jul 3, 2026

Kyle, Aiden, and Jaime we're very courteous and answered all my questions. I was never over pushed into a sale as some people may claim here. We went to 6 dealerships and this was the ONLY one who treated us well the whole process. If your main complaint is with a used vehicle purchase having issues.... this is why every dealership offers the additional insurance. They can not tell the future, and they dont want to sell you a bad service. If your buying used ANYWHERE and not getting extra insurance thats on you. That being out of the way now, i would in a heart beat work with kyle again, this man apeared within 5 seconds of parking our car to help. When the original car we wanted wasnt availiable, he walked the entire under $20k used section listening to everything we were wanting. When we settled on a car to test, he rolled it up for us to the front while we had some water and snacks. He came inside and very cheekily stated "your gonna hate me for how much you love this car" matching my attitude. He was right of course, we didnt actually hate him tho we were just happy ro finally be done shopping and shocked we only had to test one car at this location to find it.

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Somersworth Nissan is a joke, Plain and simple. We bought a used car there against multiple people telling us not to but we needed a car and they had what we were looking for and after weeks looking elsewhere we finally settled on a vehicle from here. I came to look at more than one but couldn’t make it passed the 10 foot walk up on one before I knew I didn’t want it. The one we settled on showed me Nissans true colors I just how they try to get one over on you. The first thing was ... Read More

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DealerRater - Jun 27, 2026

Somersworth Nissan is a joke, Plain and simple. We bought a used car there against multiple people telling us not to but we needed a car and they had what we were looking for and after weeks looking elsewhere we finally settled on a vehicle from here. I came to look at more than one but couldn’t make it passed the 10 foot walk up on one before I knew I didn’t want it. The one we settled on showed me Nissans true colors I just how they try to get one over on you. The first thing was the radio didn’t work in the car but the radio also controlled the back up camera and most interior vehicle settings so we couldn’t try any of that, not a crazy deal but something that was never mentioned in the week that they held my deposit before viewing. Then I had them put it on a lift and what a joke that was! They made me wait over 40 min telling me it would just be a second only to see oil all over the ground because they never changed the oil like they said they did during there “inspection”. Their “inspections” are a joke, I found a broken spring on the back of the car that by LAW they are required to fix when I found that the person representing themselves as the “owner” gave me an attitude and said they do everything for inspection and they would take care of it but was very demeaning. This day they made me an hour late for leaving because they told me my deposit was only good for 1 more day and if I didn’t do some of the paperwork I’d loose the car but we couldn’t do paperwork in full because they did such a poor job looking over the car 🚘 spent 3 hours there just to leave with nothing and letting them have the car for another week but the got money upfront. Fast forward to the next week car is supposed to be ready by Monday- Tuesday it wasn’t ready until Friday night. Come to pick up the car Saturday, they put in a junk yard radio and left it dirty and gross and never programmed leaving it useless so I had to take it to vw for that. When I went to leave the car pulled hard and tire lights came on drove right back to have them run me around for another 40 min telling me they’d call on Monday with an answer. I brought the car to an independent and asked them to check alignment. They never completed the alignment after the suspension work even after multiple people told me they did and when vw looked at the car they found a module to be faulty but because it isn’t actively making things I use to not work Nissan won’t even consider it to exhaust even tho it could stop the whole dash from working. Nissan management team told me that they would cut a check for the alignment and paid vw for the radio but then I had to make 5 phone calls and wait weeks for said check. The service department talked poorly about sales and sales talked poorly about service; even if you don’t buy a car here definitely don’t let them service your car! My salesman Matt seemed new and I knowledgeable but ultimately didn’t seem to be a bad guy just new. Manager 1 Ric seemed to be knowledgeable about things but was put in and out of our situation Manager 2 Trevor was there from the minute I showed up but switched on and out with Ric My biggest issues with the managers was the lack of communication while waiting for repairs, lack of internal communication, and just for making me chase them to do the simple things they said they would. Like when Trevor told me the car was all set to pick up and then he told me later oh we will cut a check no problem then he never did and left for 1.5 weeks for vacation so then Ric stepped back in requiring more info before finally cutting a check; not to worry I paid $123 for an alignment they only felt the need to write the check for $100. Finance manager Molly was extremely rude to my wife acting as tho she wasn’t qualified to read the loan papers even tho she was the one financially responsible for this vehicle. And the warranty offers just wouldn’t stop I can only say no nicely so many times but if you are inclined to get one j

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Bought a used 2019 Nissan Pathfinder from here and drove the car less than 12,000 miles. Everything was great until earlier in December, 2025, when it threw an engine light. We took it into the dealership as we knew we would be fine as the car came with a warranty offered through the dealership. No sweat right! After the inspection, by the warranty people, we were told that there was sludge in the engine and that it appeared that lack of maintenance was the issue. We had the oil changed twice and this obviously wasn’t our fault as we were not the ... Read More

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Google - Jun 24, 2026

Bought a used 2019 Nissan Pathfinder from here and drove the car less than 12,000 miles. Everything was great until earlier in December, 2025, when it threw an engine light. We took it into the dealership as we knew we would be fine as the car came with a warranty offered through the dealership. No sweat right! After the inspection, by the warranty people, we were told that there was sludge in the engine and that it appeared that lack of maintenance was the issue. We had the oil changed twice and this obviously wasn’t our fault as we were not the original owners. They further stated that it was the dealerships fault for not inspecting the car properly when they took it from the previous owner. After the warranty people decided to declined to fix the car the finger pointing started. This contest between warranty and dealership ended up meanwhile screwing my family of five with no vehicle and a car payment for an undrivable car. No one could do anything is pretty much what we were told. Now here it is June and we have no vehicle but still owe on a car payment.

Cliff notes- -vehicle was on lot not inspectable -Took over a week for simple repairs that were not completed correctly -they lied about performing an alignment and other services -they won’t address electrical issues that have a saved permanent code because I can still drive the car and use it -if you don’t stay on them they will not do as they already told you. -they had had us sign an extra set of blank documents Somersworth Nissan is a joke, Plain and simple. We bought a used car there against multiple people telling us not to but ... Read More

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Google - Jun 24, 2026

Cliff notes- -vehicle was on lot not inspectable -Took over a week for simple repairs that were not completed correctly -they lied about performing an alignment and other services -they won’t address electrical issues that have a saved permanent code because I can still drive the car and use it -if you don’t stay on them they will not do as they already told you. -they had had us sign an extra set of blank documents Somersworth Nissan is a joke, Plain and simple. We bought a used car there against multiple people telling us not to but we needed a car and they had what we were looking for and after weeks looking elsewhere we finally settled on a vehicle from here. I came to look at more than one but couldn’t make it passed the 10 foot walk up on one before I knew I didn’t want it. The one we settled on showed me Nissans true colors I just how they try to get one over on you. The first thing was the radio didn’t work in the car but the radio also controlled the back up camera and most interior vehicle settings so we couldn’t try any of that, not a crazy deal but something that was never mentioned in the week that they held my deposit before viewing. Then I had them put it on a lift and what a joke that was! They made me wait over 40 min telling me it would just be a second only to see oil all over the ground because they never changed the oil like they said they did during there “inspection”. Their “inspections” are a joke, I found a broken spring on the back of the car that by LAW they are required to fix when I found that the person representing themselves as the “owner” gave me an attitude and said they do everything for inspection and they would take care of it but was very demeaning. This day they made me an hour late for leaving because they told me my deposit was only good for 1 more day and if I didn’t do some of the paperwork I’d loose the car but we couldn’t do paperwork in full because they did such a poor job looking over the car 🚘 spent 3 hours there just to leave with nothing and letting them have the car for another week but the got money upfront. Fast forward to the next week car is supposed to be ready by Monday- Tuesday it wasn’t ready until Friday night. Come to pick up the car Saturday, they put in a junk yard radio and left it dirty and gross and never programmed leaving it useless so I had to take it to vw for that. When I went to leave the car pulled hard and tire lights came on drove right back to have them run me around for another 40 min telling me they’d call on Monday with an answer. I brought the car to an independent and asked them to check alignment. They never completed the alignment after the suspension work even after multiple people told me they did and when vw looked at the car they found a module to be faulty but because it isn’t actively making things I use to not work Nissan won’t even consider it to exhaust even tho it could stop the whole dash from working. Nissan management team told me that they would cut a check for the alignment and paid vw for the radio but then I had to make 5 phone calls and wait weeks for said check. The service department talked poorly about sales and sales talked poorly about service; even if you don’t buy a car here definitely don’t let them service your car!

This dealership sells cars without full gas tanks or windshield wiper fluid reservoirs, filthy windshields and mirrors, broken air conditioners, and missing license plate bolts. They price-gouge and keep customers there for hours upon hours on end in order to wear them down over time, while claiming to treat people with “courtesy and respect.” This is an awful dealership that treats their customers incredibly poorly. They deploy salesmen to berate you with information and pressure you to purchase the warranty by repeating the supposed common fixes once you have already purchased the car. Do not give them your money, your ... Read More

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Google - Jun 13, 2026

This dealership sells cars without full gas tanks or windshield wiper fluid reservoirs, filthy windshields and mirrors, broken air conditioners, and missing license plate bolts. They price-gouge and keep customers there for hours upon hours on end in order to wear them down over time, while claiming to treat people with “courtesy and respect.” This is an awful dealership that treats their customers incredibly poorly. They deploy salesmen to berate you with information and pressure you to purchase the warranty by repeating the supposed common fixes once you have already purchased the car. Do not give them your money, your business, or your time. You deserve better.

Hawk was wonderful to work with. However manager Rick was very insulting to my husband and I. We drove down (1.5 hours from Maine), after calling ahead to verify purchase cost. When we began purchase process, the vehicle was quoted a higher cost than verified earlier by their employee. Manager Rick got involved and explained why but kept saying “I don’t know what to tell ya repeatedly. This made me feel extremely anxious so I moved away from the conversation. When I moved away while he was speaking either my husband, he sarcastically remarked if I was gonna walk off ... Read More

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Google - Jun 8, 2026

Hawk was wonderful to work with. However manager Rick was very insulting to my husband and I. We drove down (1.5 hours from Maine), after calling ahead to verify purchase cost. When we began purchase process, the vehicle was quoted a higher cost than verified earlier by their employee. Manager Rick got involved and explained why but kept saying “I don’t know what to tell ya repeatedly. This made me feel extremely anxious so I moved away from the conversation. When I moved away while he was speaking either my husband, he sarcastically remarked if I was gonna walk off while he was speaking than he wasn’t going to bother working with us. Hawk apologized several times, while Rick nastily muttered about being here over 12 hours and he needed to walk off before he …. Didn’t catch the remaining remarks due to my heart beating so loudly in my ears.

They have no idea what they're doing. After 4 hours of talking through terms, agreeing on pricing, waiting for over an hour, and finding out if I'd be able to drive it off the lot after buying it, which after a lot of discussions they eventually confirmed yes. After signing all the paperwork, running my credit, taking a deposit, and putting it on my insurance, they then came out and said, nope nevermind you can't take it today and that's final. Worst bait and switch I've ever seen. As I walked out, I told the financial ... Read More

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Google - May 23, 2026

They have no idea what they're doing. After 4 hours of talking through terms, agreeing on pricing, waiting for over an hour, and finding out if I'd be able to drive it off the lot after buying it, which after a lot of discussions they eventually confirmed yes. After signing all the paperwork, running my credit, taking a deposit, and putting it on my insurance, they then came out and said, nope nevermind you can't take it today and that's final. Worst bait and switch I've ever seen. As I walked out, I told the financial director that this whole situation was messed up, and he responded with I get it, but we could've been worse, referencing not telling me until after I had signed the final paperwork. I will now need to deal with weeks of disputes to have the inquiry come off my credit report because they misled me into signing paperwork. Stay away at all costs.

They have no idea what they're doing. After 4 hours of talking through terms, agreeing on pricing, and finding out if I'd be able to drive it off the lot after buying it, which after a lot of discussions they eventually confirmed yes. After signing all the paperwork, running my credit, taking a deposit, and putting it on my insurance, they then came out and said, nope nevermind you can't take it today and that's final. Worst bait and switch I've ever seen, walked out. I will now need to deal with weeks of disputes to ... Read More

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DealerRater - May 23, 2026

They have no idea what they're doing. After 4 hours of talking through terms, agreeing on pricing, and finding out if I'd be able to drive it off the lot after buying it, which after a lot of discussions they eventually confirmed yes. After signing all the paperwork, running my credit, taking a deposit, and putting it on my insurance, they then came out and said, nope nevermind you can't take it today and that's final. Worst bait and switch I've ever seen, walked out. I will now need to deal with weeks of disputes to have the inquiry come off my credit report because they misled me into signing paperwork. Stay away at all costs.

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Mat was great helped get me into a new vehicle quickly, efficiently, and within my budget! Great experience at this dealership

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This is my third vehicle purchased at Somersworth Nissan. My salesperson, Matt, made the process seamless. He understood exactly what I was looking for, and worked with me to ensure they I had a pleasant experience. I drove away same day in my new car!

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The salesman said if I put a deposit on the vehicle he would cancel all appointments on it. So I proceeded to give the the deposit to the salesman and told him I have to travel 4 and a half hours to go and see it in person. The salesman texted me almost 2 hours into my trip and said they sold it. The salesman said the manager Connor approved of it so I asked to talk to him and Connor apologized and and offered me $50. I said "I'll take it but..." And he then cut me off and ... Read More

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Google - May 9, 2026

The salesman said if I put a deposit on the vehicle he would cancel all appointments on it. So I proceeded to give the the deposit to the salesman and told him I have to travel 4 and a half hours to go and see it in person. The salesman texted me almost 2 hours into my trip and said they sold it. The salesman said the manager Connor approved of it so I asked to talk to him and Connor apologized and and offered me $50. I said "I'll take it but..." And he then cut me off and and told me since I said that he's not going to give me the $50 and wouldn't hear me out. I was polite even though I was internally upset and he pushed me off the phone call.

The sales manager Conner sold a car out from under my boyfriend who had a deposit on the car, as we were driving to the car. When we told him we were on our way and disappointed, he offered us $50 then immediately took it back 🤦‍♀️ Extremely rude, I'm honestly not sure how someone with such poor business ethics and people skills is in that position. Don't bother with this dealership.

Terrible experience from Somersworth Nissan, not only did they fail to properly go through my truck and do diligence of ensuring it was up to safety standards they refuse to help remediate any issues. I have now had 2 control arm failures within a 2 month period. Terrible overly service and carelessness from all parties.

My daughter paid 14,000 cash for a Hyundai Tucson she’s brought it in several times for repairs and saying something is wrong with the transmission. She’s put 3,000 miles on this car and the transmission is junk! These people sold a pregnant girl a crap car knowingly

We’ve bought 3 cars from here in the last 5 years and they have been nothing but great at helping us obtain a car with a fair price. Kyle our sales guy this time was fantastic and we got a great deal on what we were looking for and Molly who helped with all that paperwork made it very simple and easy to understand. Not only have I bought 3 cars from here I take my work vehicle here for service and the amount of help I get with that is also amazing. I feel like a friend here not just a ... Read More

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DealerRater - Apr 4, 2026

We’ve bought 3 cars from here in the last 5 years and they have been nothing but great at helping us obtain a car with a fair price. Kyle our sales guy this time was fantastic and we got a great deal on what we were looking for and Molly who helped with all that paperwork made it very simple and easy to understand. Not only have I bought 3 cars from here I take my work vehicle here for service and the amount of help I get with that is also amazing. I feel like a friend here not just a customer. I’m sure I’ll be back for another car sometime soon.

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Cannot believe the amount of grief this dealership caused. Considering they were given a live check, cashed it, and held the car from the purchaser for over a week because they felt like it. Scam dealership stay away!!

Kyle at the dealership told us it was a done deal needed $500 down for the payment, we even told him about the repo about the car. He said that was fine. He showed us a paper with a few down payment options in the monthly prices so we choosed , if we have that paper on both of our phones , he said OK I will do an E sign with you tomorrow and I'll give an appointment and have you come in to sign in person., so Monday evening my son was supposed to go in and sign, he said ... Read More

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DealerRater - Mar 15, 2026

Kyle at the dealership told us it was a done deal needed $500 down for the payment, we even told him about the repo about the car. He said that was fine. He showed us a paper with a few down payment options in the monthly prices so we choosed , if we have that paper on both of our phones , he said OK I will do an E sign with you tomorrow and I'll give an appointment and have you come in to sign in person., so Monday evening my son was supposed to go in and sign, he said there was a few things that needed to be done on the vehicle. He would get right on top of that immediately that to be top priority., Sunday morning woke up. This is after they ran the credit Saturday. They ran the credit seven more times my phone was going berserk, because all my credit goes over my phone immediately, Get an email saying sorry your down payment is going to be 3500., the bank that we was going through backed out of it, that's what he said, oh and by the way, they still have the $500 so let's see about this, so if anybody's going to this dealership, stay away from this guy , because he is not honest and I think this dealership is shady. That was very wrong to do that. You don't sit there and tell people yet it's a done deal come in and sign paperwork the following day , and then email somebody saying they want thousands more down, thanks Tammy jones , and I'm not even ashamed to put my name,

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Went to Somersworth Nissan to look at a Frontier and unfortunately dealt with a new employee. He said it was his first week but instead of finding someone experienced to help, we spent a lot of time listening to unrelated talk and even discussion about other brands. After a while we said we had to use the bathroom and left. The whole visit felt like a waste of time, so we’ll be taking our business elsewhere.

Terrible experience quoted me 4,000 less than my trade is worth and $5,000 less than 2 other dealerships quoted me. Based off of one truck they were selling which wasn’t even close to my truck. Their truck was bare bones not even leather and mine has every option except sunroof and they were saying they were going to sell my truck cheaper than that truck. It was laughable. $4,000 less than KBB fair offer btw my truck is in almost new condition. Shady dealership for sure. Also said to me on the phone they had a deal in place ready to go and ... Read More

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Google - Feb 4, 2026

Terrible experience quoted me 4,000 less than my trade is worth and $5,000 less than 2 other dealerships quoted me. Based off of one truck they were selling which wasn’t even close to my truck. Their truck was bare bones not even leather and mine has every option except sunroof and they were saying they were going to sell my truck cheaper than that truck. It was laughable. $4,000 less than KBB fair offer btw my truck is in almost new condition. Shady dealership for sure. Also said to me on the phone they had a deal in place ready to go and I get there and there was no deal. They just wanted me in the building to quote me ridiculous numbers. STAY AWAY

Easily the worst dealership in the area to deal with Overcharging for parts and labor. Charging almost $2000 for an alternator. Poor management is clear because everytime you go in all staff seem to be running around with their heads cut off. Purchased a car from them and never got the wheel lock key from them so they want to charge over $100 for a part that should have came with the car. Stay away from this dealership they only care about money and it shows. Edit: tried giving them another chance 3/6/26. Went in to see if they would sell me the ... Read More

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Google - Feb 4, 2026

Easily the worst dealership in the area to deal with Overcharging for parts and labor. Charging almost $2000 for an alternator. Poor management is clear because everytime you go in all staff seem to be running around with their heads cut off. Purchased a car from them and never got the wheel lock key from them so they want to charge over $100 for a part that should have came with the car. Stay away from this dealership they only care about money and it shows. Edit: tried giving them another chance 3/6/26. Went in to see if they would sell me the part so I can do it myself. Kid trys telling me it's $900 dollars even though the Nissan website said $600. Went down to O'Reilly's right down the road and, they sold me the part for $500. Stay away from Somersworth Nissan!!!

I bought a used Nissan Juke to this place on February 2nd, after paying and signing all paperwork they told me I couldn't take the car home. They said, they have to run the car for couple miles for safety and they will drop the car to my place. BIG RED FLAG! I know, I also know I'm buying a used car. They make sure I know that. Fair enough. I bought a reader on Amazon the next day and came 2 Days later. I plug it to the car and read 2 codes C1707 and P00B4. I called ... Read More

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Google - Feb 3, 2026

I bought a used Nissan Juke to this place on February 2nd, after paying and signing all paperwork they told me I couldn't take the car home. They said, they have to run the car for couple miles for safety and they will drop the car to my place. BIG RED FLAG! I know, I also know I'm buying a used car. They make sure I know that. Fair enough. I bought a reader on Amazon the next day and came 2 Days later. I plug it to the car and read 2 codes C1707 and P00B4. I called to make an appointment on Wednesday February18 to get checked and told them about the codes. 3 hours later.. they told me they had to order the parts and they will call me when it arrives and make the appointment. Soon as they let me know the parts came I made the appointment for Monday February 23. They fixed one code P00B4 but not the C1707 code, called them again make another appointment On Wednesday 25 7:30 am, and my check tire pressure was on, they checked the tire pressure and filled it and says the front tire was just low and I'm good to go. I said I'm here for the codes that's been reading on my reader and I plug my reader to show him. He said it's just the battery on my tire sensor that it's low and it's not really dangerous to drive. Said, ok but are you replacing it? He said no they can't because they can't just replace the battery it has to replace the whole system. He also said, I just have to wait and let it die. Now I'm more confused why they can't just replace it while the car is under warranty before it's run out.

I purchased a 2019 Nissan Rogue from this dealership on February 2. Since then, I have driven under 1,500 miles and have experienced multiple issues, including a driver's door lock actuator that never functioned properly from the time of purchase, replacement of both front struts and the sway bar links, and rust concerns. Before purchasing the vehicle, I reported an intermittent noise coming from the left front side during the test drive. After the vehicle was inspected, I was advised that the noise was likely ice buildup and that no mechanical issue could be identified. Less than 1,500 miles later, the left front ... Read More

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Google - Jan 31, 2026

I purchased a 2019 Nissan Rogue from this dealership on February 2. Since then, I have driven under 1,500 miles and have experienced multiple issues, including a driver's door lock actuator that never functioned properly from the time of purchase, replacement of both front struts and the sway bar links, and rust concerns. Before purchasing the vehicle, I reported an intermittent noise coming from the left front side during the test drive. After the vehicle was inspected, I was advised that the noise was likely ice buildup and that no mechanical issue could be identified. Less than 1,500 miles later, the left front strut on the same side was found to be leaking. Both front struts and the sway bar links ultimately required replacement. The driver's door lock actuator had not functioned properly since the time of purchase. When I reported the issue, I was initially told by the sales department that I would be responsible for half of the repair cost despite the fact that the actuator had never worked properly during my ownership of the vehicle. The dealership later agreed to replace it. My experience with the service department was also concerning. While walking through the clearly marked pedestrian walkway to move my vehicle to the service area, I was using a cane because I was scheduled for hip replacement surgery the following week. A person backing a vehicle into a parking space came very close to hitting me. The individual was wearing a dealership uniform and had just removed a dealer plate from the vehicle. When I reported the incident, I was disappointed that the service manager stated it was a customer rather than a dealership employee, despite what I personally observed. The handling of the situation left me with concerns about both customer safety and accountability. Approximately six weeks after purchase, and after driving the vehicle very little due to recovering from hip replacement surgery, I discovered rust developing along the door sill/rocker panel seam area. This was not simply surface rust sitting on top of the paint but rust that had begun pushing through from underneath. Given the nature of the rust and the short time I had owned the vehicle, I believe it was present at the time of purchase, although I did not notice it during the sale. I brought the issue to the attention of management, and the manager asked me to email photographs so he could look into the matter. I promptly sent the requested photographs. More than a week later, I have not received confirmation that the email was received or any follow-up response. I understand that used vehicles can require repairs and may have imperfections. However, after only approximately 1,500 miles of ownership, I am disappointed by the number of issues that have arisen, including a door lock actuator that never worked properly, a leaking front strut after reporting a noise during the test drive, rust pushing through the paint in the door sill/rocker panel seam area that I believe was present at the time of purchase, and the lack of communication regarding concerns that were brought to management's attention. Based on my experience, I cannot recommend this dealership.

If you expect pellucidity, integrity, and forthright candor from your vehicle salesperson I would highly recommend avoiding this location entirely. This location utilizes Cars dot com to sell vehicles but is not punctual (whether deliberately or otherwise) in updating SOLD vehicles. The outcome is a lingering foul aftertaste, a "bait and switch" tactic, a "This vehicle *just* sold, come look at another". Following this you are suggested multiple "similar" vehicles that are thousands of dollars MORE EXPENSIVE than the initial that got you in the door. When this incident was brought to the attention ... Read More

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Google - Jan 31, 2026

If you expect pellucidity, integrity, and forthright candor from your vehicle salesperson I would highly recommend avoiding this location entirely. This location utilizes Cars dot com to sell vehicles but is not punctual (whether deliberately or otherwise) in updating SOLD vehicles. The outcome is a lingering foul aftertaste, a "bait and switch" tactic, a "This vehicle *just* sold, come look at another". Following this you are suggested multiple "similar" vehicles that are thousands of dollars MORE EXPENSIVE than the initial that got you in the door. When this incident was brought to the attention of multiple employees and the owner, their response was SILENCE. If this location were unaware of this occurrence I would imagine the acknowledgement would have been quite dissimilar. I do not believe it is appropriate for a dealership to respond to criticism with 'ghosting' their potential customers. What is more concerning, to me, is that their salespeople will go through numerous steps, from outright offers or trade-ins, send multiple emails/texts/phone calls, and invite you to the location for a vehicle that you cannot actually purchase. There is no value here for your time, or you. There is no respect. You are at the mercy of their salespeople, who will pass you around on the whim of their schedules. This opens the rotating glass door of miscommunication, re-explaining and re-answering questions. The more time you sink into the experience the more likely, I assume, you are to simply look at another vehicle. This 'sunk cost' fallacy tactic, again whether deliberate or otherwise, joining in the unpleasant tastes already lingering on our palate. These are fundamental aspects of psychology weaponized by sales. It is disgraceful to see them being so blatantly (I again add, deliberately or otherwise) brandished in 2026. These critiques were brought to multiple people's attention and were met with silence. They are now fully aware of what has transpired and have done NOTHING to remedy it. To me this suggests these tactics are working exactly as intended, though this is my own opinion. If you value your time, integrity, and purchasing the vehicle you actually WANTED for the PRICE IT WAS LISTED FOR, avoid this location at all costs.

One of the worst experiences I've ever had as a consumer. I found a truck that I really liked. I texted and emailed with Jon Royal. He asked me when I could come see the truck. I told him I was an hour and a half away so I wanted to iron out some details before I make the trip. We discussed my trade and he asked me to send pictures and asked a few questions. He told me the range they would offer for my trade, pending physical inspection. I was good with that range. I told him ... Read More

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Google - Jan 31, 2026

One of the worst experiences I've ever had as a consumer. I found a truck that I really liked. I texted and emailed with Jon Royal. He asked me when I could come see the truck. I told him I was an hour and a half away so I wanted to iron out some details before I make the trip. We discussed my trade and he asked me to send pictures and asked a few questions. He told me the range they would offer for my trade, pending physical inspection. I was good with that range. I told him I planned to come on Friday. He asked what time and I told him I would let him know tomorrow (Thursday) Thursday morning he texted to ask when I was coming and I told him Friday around 10:30/11:00 and asked if he could send me the Carfax for the truck. He said he would put me down for 10:30 and sent me the Carfax He texted back and said “tomorrow is my day off so when you come in, let the sales staff know you were working with me and they will get you started” That concerned me a little so I asked “Will whoever I will be working with have the information on my trade and the range you gave me?” He said “yes, I spoke to the owner personally about the trade. He said all of that information is saved in your profile along with the photos you sent me” On Friday, I drove for an hour and a half. I arrived at 10:30. When I arrived I saw that they had pulled the truck up front for me. I went inside and was greeted by, Barry (I think) I told him what Jon told me to say and he went to get someone to help me. Someone named Ric came over and shook my hand and said they would get a plate on the truck so I could take it for a test drive and I could leave my keys so they can do the inspection of my trade. I went outside and walked around the truck to check it out. Barry came out to get my drivers license. When he came back out with the plate and my license, he said to go ahead and take it for a test drive and when I get back I can sit with someone to discuss I got in the truck, moved the seat up, put my seatbelt on, started the truck and Barry and another man came rushing out, so I put the window down and they told me the truck was just sold. I drove an hour and a half for that. I find it interesting that the subject line in the emails they sent said “your frontier is ready at Somersworth Nissan. Nobody took me aside to explain anything… nobody so much as said “I am so sorry this happened” nothing I texted Jon when I left- I wanted him to know what happened. He did not respond I called and left a message for the owner Brendan Forget. He did not respond. I would never recommend this dealership to anyone, in fact I'm going out of my way to spread the word about the awful treatment I received. I mean, if a mistake was made, they should have spoken to me- they should have reached out. This was someone I was conversing with for 3 days by text and email- and then silence. Their customer service skills are a joke. Then to top it off, I got an automatic email thanking me for coming out to look at the truck. Unreal

🚨 BUYER BEWARE: SOMERSWORTH NISSAN 🚨 I don’t usually post things like this, but people deserve to know what kind of service they’re getting before buying a car. Just WEEKS after buying a used vehicle from this dealership - literally the second time my daughter drove it - the check engine light came on. We brought it back expecting them to stand behind what they just sold us. Instead, they tried to charge over $400 to replace a purge valve… a problem that very likely existed before the sale. After pushing back, they magically revised the estimate to $250 “for the part” ... Read More

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Google - Jan 13, 2026

🚨 BUYER BEWARE: SOMERSWORTH NISSAN 🚨 I don’t usually post things like this, but people deserve to know what kind of service they’re getting before buying a car. Just WEEKS after buying a used vehicle from this dealership - literally the second time my daughter drove it - the check engine light came on. We brought it back expecting them to stand behind what they just sold us. Instead, they tried to charge over $400 to replace a purge valve… a problem that very likely existed before the sale. After pushing back, they magically revised the estimate to $250 “for the part” stating they would cover the labor. Funny thing is… when I checked out, the part was clearly listed at a lower cost than that on their screen. But fine - we accepted the $250 because we just wanted the car fixed. 💥 Fast-forward less than two weeks… the check engine light is back on. Very likely the same issue, same symptoms - they reset the check engine light when we were there and it takes 50–100 miles to return after being reset. When I reached out, the dealership’s response? Since the car is now outside their 30-day window, they “can’t offer any discount.” Not only will they NOT stand behind their own repair, they now want $179 to plug the car in to diagnose what’s wrong… again. This is absolutely unacceptable and it's too bad, because my daighter loves the car. Somersworth Nissan does not stand behind the cars they sell, does not honor fair service practices, and does not value repeat customers. We will NOT be returning; not for service, and not when we are in the market for another vehicle. If you’re considering buying a car, there are plenty of other dealerships in the area that will stand behind what they sell.

🚨 BUYER BEWARE: SOMERSWORTH NISSAN 🚨 I don’t usually post things like this, but people deserve to know what kind of service they’re getting before buying a car. Just WEEKS after buying a used vehicle from this dealership - literally the second time my daughter drove it - the check engine light came on. We brought it back expecting them to stand behind what they just sold us. Instead, they tried to charge over $400 to replace a purge valve… a problem that very likely existed before the sale. After pushing back, they magically revised the estimate to $250 “for the part” ... Read More

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DealerRater - Jan 12, 2026

🚨 BUYER BEWARE: SOMERSWORTH NISSAN 🚨 I don’t usually post things like this, but people deserve to know what kind of service they’re getting before buying a car. Just WEEKS after buying a used vehicle from this dealership - literally the second time my daughter drove it - the check engine light came on. We brought it back expecting them to stand behind what they just sold us. Instead, they tried to charge over $400 to replace a purge valve… a problem that very likely existed before the sale. After pushing back, they magically revised the estimate to $250 “for the part” stating they would cover the labor. Funny thing is… when I checked out, the part was clearly listed at a lower cost than that on their screen. But fine - we accepted the $250 because we just wanted the car fixed. 💥 Fast-forward less than two weeks… the check engine light is back on. Very likely the same issue, same symptoms - they reset the check engine light when we were there and it takes 50–100 miles to return after being reset. When I reached out, the dealership’s response? Since the car is now outside their 30-day window, they “can’t offer any discount.” Not only will they NOT stand behind their own repair, they now want $179 to plug the car in to diagnose what’s wrong… again. This is absolutely unacceptable and it's too bad, because my daighter loves the car. Somersworth Nissan does not stand behind the cars they sell, does not honor fair service practices, and does not value repeat customers. We will NOT be returning; not for service, and not when we are in the market for another vehicle. If you’re considering buying a car, there are plenty of other dealerships in the area that will stand behind what they sell.

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Bad experience, i buy my first car here, but NEVER for next time,... Arogan, just only you Tamara, a good Sales...and now i am and all my family member got it a car grom VW Rochester and KIA, i am buy 4 car....because your services its very bad

No chance these guys are above 4 stars let alone a 4.6 rating. Yelp has them at 2.1/5 which seems more appropriate. The experience my girlfriend had with these guys sounds exactly like the other 1star reviews. They manipulate you into feeling comfortable and give off the fake feeling of going above and beyond for you to get you into the car you had your eyes on for a fantastic price. Once you’re in the car the problems start, not even a week for us. Check engine light comes on. Bring it in. Nothing wrong. Again a few days later, and hold ... Read More

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Google - Dec 2, 2025

No chance these guys are above 4 stars let alone a 4.6 rating. Yelp has them at 2.1/5 which seems more appropriate. The experience my girlfriend had with these guys sounds exactly like the other 1star reviews. They manipulate you into feeling comfortable and give off the fake feeling of going above and beyond for you to get you into the car you had your eyes on for a fantastic price. Once you’re in the car the problems start, not even a week for us. Check engine light comes on. Bring it in. Nothing wrong. Again a few days later, and hold it for a few days. Nothing wrong. AGAIN told they want to make it right after I can’t remember how many times we brought it in. Mind you we had it for maybe less than 6 months. Finally the cvt belt gives on the $12,000 used murano they had held onto just long enough for that warranty to expire. Crooks. Do not buy!

I was looking at the used cars the first salesman was ok but a little pushy he went back in the office after awhile and a second aggressive one came out to take his place very pushy and asked over and over why I don't want to test drive one due to his rudeness and pushing I will not go back there at all

These people have me waiting an hour after signing for the car

Experience is overall very good, they were great at listening to my needs and wants. Worked well with me as a first time buyer. They didn’t try to over sell anything to me and were very polite.

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Bought a car at the dealership. After a mid-communication on the test drive, no complaints. Friendly, up front price, no surprises with all of the steps. Good job!

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Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face him and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I ... Read More

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DealerRater - Oct 20, 2025

Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face him and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I never knew I was getting done on my car. How many Rotars do you need? Dec, March, April.. new Rotars..yet problem wasn't fixed. These people charge for "environment fees" they told me my brakes were the lower control arm. I was in there they told another customer the same thing..it was my brakes drenched in grease...so much that it can't pass inspection. The service director Lynda told me the brakes were the back up camera. These people have zero respect for you. I have paid around 1k at Nissan. A 2nd opinion, getting them done. Because of Nissan it cost me over 2k. Don't be like me. Nissan needs to take responsibility and pay for what they never did repair and only made worse.

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Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face him and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I ... Read More

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Google - Oct 18, 2025

Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face him and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I never knew I was getting done on my car. How many Rotars do you need? Dec, March, April.. new Rotars..yet problem wasn't fixed. These people charge for "environment fees" they told me my brakes were the lower control arm. I was in there they told another customer the same thing..it was my brakes drenched in grease...so much that it can't pass inspection. The service director Lynda told me the brakes were the back up camera. These people have zero respect for you. I have paid around 1k at Nissan. A 2nd opinion, getting them done. Because of Nissan it cost me over 2k. Don't be like me. Nissan needs to take responsibility and pay for what they never did repair and only made worse.

Bought a vehicle from them and before my 20 day tag even expired it was in the shop for cam phasers. Brought it to a manufacturer dealer to have them fixed and was going to use my extended warranty. Called the warranty company and it wasn’t active due to the dealer not paying for it!! Nissan contacted the warranty company and got it active, the warranty company paid for the repair which was $5,000 but had told the manufacturer service department they felt pressured and were unsure of the exact priced needing to be paid. Fast forward two weeks. Get my ... Read More

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DealerRater - Oct 13, 2025

Bought a vehicle from them and before my 20 day tag even expired it was in the shop for cam phasers. Brought it to a manufacturer dealer to have them fixed and was going to use my extended warranty. Called the warranty company and it wasn’t active due to the dealer not paying for it!! Nissan contacted the warranty company and got it active, the warranty company paid for the repair which was $5,000 but had told the manufacturer service department they felt pressured and were unsure of the exact priced needing to be paid. Fast forward two weeks. Get my car back for three days and something else goes wrong (thought maybe it was from the repairs before but it was completely different) the turbo coolant lines and manifolds need to be replaced both of which were NOT touched during the cam phaser repair and was reassured they’ve been needing to be replaced. That is estimated at $2,700. Now the car can not be driver because it is losing coolant way to fast and with blow the engine. Emailed Nissan asking them to do what is right with my lawyer cc’d i case they did not do the right thing (did not have anything started legally with lawyer, just for record incase it went south) and they responded with we need to part ways. No offer of help nothing. Stay far away for used vehicle.

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